Reached out via chat. Responded with a very matter of the fact (rude) telling me that if i jump through enough hoops, i may get a refund and it may inlcude shipping costs. The bag was $50 plus $15 shipping and they might refund (the absolute minimum they could do). Honestly, i regret spending the thousands I’ve spent over the years. They can keep their $50. Im not buying from them again.